Our boarding facility has limited space and we are frequently at 100% occpancy. This forces us to turn away potential boarders. When clients pick-up their dogs early, cancel reservations, or change reservations without adequate notice (at least 48 hours), it is usually too late for us to fill those spaces because the boarders that we have turned away have already made other arrangements. This causes us to lose a tremendous amount of income, due to the loss of revenue as a result of no-shows, untimely cancellations, schedule changes, and early pick-ups, we have implemented the following cancellation policies. We have been in business for over 15 years and have never had to have a Cancellation Policy. However, we now have no choice but to look at this as a business decision.

1. We require at least 48 hours notice for cancellations or reservation changes. If we are unable to re-book the space that is reserved for your dog due to late notice we will charge a $25.00 cancellation fee for each run reserved. We will notify you of the charge by invoicing you. It will be the client's responsibility to send in the cancellation fee within 30 days. If you choose not to pay, please be advised that we will no longer be able to provide our boarding services to you.


2. Clients that fail to provide us with at least 24 hours notice for cancellations or ealy pick-ups will be charged for the entire scheduled reservation. We will invoice you for the charges and require payment within 30 days. Failure to pay invoice will result in no longer being able to board at San Villa.

Clients that cancel holiday reservations or premium date reservations with less than 48 hours notice will be charged for the entire booked reservation. In addition, clients who make changes to reservations without providing us with at least 48 hours notice will be charged our regular daily rate for any days that the space reserved remains vacant. These charges will be invoiced and we require payment within 30 days.
3. Exceptions to these policies will be at our discretion.
  All Vaccinations, including kennel Cough are Required. You must provide proof before your initial stay with us.    
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